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McKesson Business Performance Services

Case Study Illustrates How Important the Right Partner is When an Organization Faces Multiple Financial Issues

McKesson helps Trinity Health navigate a "perfect storm" of rising AR, falling collections and cash flow issues.

Trent Chastain, vice president of Revenue Cycle at Trinity Health (Minot, N.D.), looked no further than McKesson to help the integrated health system right its ship.

We have to collect the dollars and pay the bills — and McKesson’s experience meant that they could jump right in,” he said. “I’ve been in this business 30 years, and as important as it is to recognize what we need to do, it’s also about making sure we have the right partners to do it.

The McKesson team began with an on-site assessment to identify and prioritize the issues that the health system was facing. The response was a combination of AR follow-up services, credit balance and account resolution services, and billing system migration support.

Download the case study, which summarizes the challenges that the health system experienced, the answers that McKesson offered, and the results that Trinity Health continues to enjoy.

Download Case Study